Privacy Policy
Last Updated: June 14, 2025
At Grand Malhars, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.grandmalhars.com, book our banquet halls, inquire about our apartments, or interact with our services.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and payment details (e.g., credit card information) when you book a banquet hall, inquire about apartments, or submit a contact form.
- Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies and analytics tools.
- Booking Information: Event details (e.g., wedding date, guest count) or apartment inquiry details (e.g., lease preferences).
- Marketing Preferences: Your choices regarding newsletters or promotional offers.
How We Collect Information
- Directly from You: When you fill out forms, make bookings, or contact us via phone, email, or our website.
- Automatically: Through cookies, Google Analytics, and server logs to track website usage.
- Third Parties: From payment processors (e.g., PayHere) or booking platforms when you complete transactions.
How We Use Your Information
We use your data to:
- Process banquet hall bookings and apartment inquiries.
- Provide customer support and respond to your requests.
- Send booking confirmations, reminders, or updates via email or SMS.
- Improve our website and services through analytics.
- Send promotional offers or newsletters (with your consent, where required).
- Comply with legal obligations or prevent fraud.
How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Payment processors, email marketing tools (e.g., Mailchimp), or hosting providers (e.g., SmarterASP.NET, Cloudinary for images) to deliver our services.
- Legal Authorities: If required by law or to protect our rights, property, or safety.
- Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred with notice to you.
Cookies and Tracking
We use cookies to enhance your experience, track usage, and serve personalized content. You can manage cookie preferences via your browser settings or our cookie consent popup (if applicable). Third-party tools like Google Analytics may collect anonymized data.
Data Security
We implement industry-standard measures (e.g., SSL encryption, secure payment gateways) to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of marketing communications.
- Restrict or object to data processing.
- Request data portability.
To exercise these rights, contact us at [contact@yourdomain.com]. We will respond within 30 days or as required by law.
Data Retention
We retain your data only as long as necessary for the purposes outlined (e.g., until your booking is completed or as required by law). For example, booking data may be kept for 7 years for tax purposes.
Third-Party Links
Our website may link to external sites (e.g., payment processors). We are not responsible for their privacy practices.
Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe we have, please contact us.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. Significant changes will be notified via email or website notice.
Contact Us
For questions or concerns about this Privacy Policy, contact:
Grand Malhars
Email: info@grandmalhars.com
Phone: +94 777 195 555
Address: No. 01, North Road, Puttalam
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