Refund Policy

Last Updated: June 14, 2025

At Grand Malhars, we strive to ensure your satisfaction with our banquet hall bookings and apartment inquiries. This Refund Policy outlines the conditions under which refunds may be issued. By booking our services, you agree to this policy.

1. Banquet Hall Bookings

• Deposits: A non-refundable deposit of 25% of the total fee is required to confirm your booking. This deposit is forfeited upon cancellation unless otherwise stated.
• Cancellations:
  • More than 60 days before the event: Full refund of payments made, minus the non-refundable deposit.
  • 30-60 days before the event: 50% refund of payments made, minus the deposit.
  • Less than 30 days before the event: No refunds, except in exceptional circumstances (e.g., government-mandated closures).
• Rescheduling: If you reschedule your event (subject to availability), we may transfer your deposit and payments to the new date, less a LKR 10,000 administrative fee.
• No-Show: Failure to use the booked hall results in forfeiture of all payments.
• Our Cancellation: If we cancel your booking (e.g., due to unforeseen circumstances), you will receive a full refund, including the deposit, or an option to reschedule.

2. Apartment Inquiries

• Application Fees: Fees for apartment rental or purchase applications (e.g., credit checks) are non-refundable.
• Deposits: Security deposits for apartment rentals are refundable upon lease termination, subject to deductions for damages or unpaid rent, as per the lease agreement.
• Cancellations: If you withdraw an apartment inquiry before signing a lease, any refundable payments (excluding application fees) will be returned within 14 days.

3. Refund Process

• Refunds are processed within 14 business days of approval.
• Refunds are issued via the original payment method (e.g., PayHere, bank transfer).
• Contact us at info@grandmalhars.com with your booking ID and cancellation details to request a refund.

4. Exceptional Circumstances

In cases of force majeure (e.g., natural disasters, government restrictions), we may offer a full refund, partial refund, or rescheduling option at our discretion. Disputes will be handled on a case-by-case basis.

5. Payment Disputes

If you dispute a charge with your payment provider without contacting us, we reserve the right to suspend your booking or access to our services until resolved.

6. Contact Us

For refund requests or questions, contact:

Grand Malhars Pvt Ltd
Email: info@grandmalhars.com
Phone: +94 777 195 555
Address: No. 01, North Road, Puttalam

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