Refund & Cancellation Policy

Last Updated: December 27, 2025

At Grand Malhars, we aim to provide clear and fair policies for all bookings. By confirming a booking and making the advance payment, you agree to the following refund and cancellation terms.

1. Booking Confirmation & Advance Payment

• A minimum 50% advance payment of the total booking value is required to confirm your reservation.
• Bookings are not considered confirmed until the advance payment is received and acknowledged by Grand Malhars.

2. Advance Payment – Non-Refundable Policy

• The 50% advance payment is strictly NON-REFUNDABLE under any circumstances.
• This applies to all cancellations, including (but not limited to):
  • Personal reasons
  • Date changes or rescheduling
  • Changes in guest count
  • Menu or hall selection changes
  • Unforeseen situations or force majeure events

3. Balance Payment

• The remaining 50% balance must be settled at least 3 days before the event date.
• Failure to pay the balance on time may result in automatic cancellation of the booking, with no refund of the advance payment.

4. Guest Count & Billing

• Final guest count must be confirmed in writing before final billing and event preparation.
• Increases in guest count will incur additional charges, payable before the event.
• Reductions in guest count after confirmation will not reduce the agreed total amount.

5. Changes to Booking

• Any changes to date, time, guest count, menu, or hall must be requested in writing (email or WhatsApp) and are subject to availability and management approval.
• Approved changes do not entitle the client to any refund of the advance payment.

6. Force Majeure

Grand Malhars shall not be liable for non-performance due to natural disasters, government restrictions, power failures, or other circumstances beyond our control. In such cases, the advance payment remains non-refundable, though rescheduling may be offered subject to availability.

7. No-Show

Failure to attend or use the booked venue on the confirmed date will result in forfeiture of all payments made.

8. Our Cancellation

In the rare event that Grand Malhars must cancel your booking (e.g., due to unforeseen operational issues), we will offer a full refund or rescheduling option at our discretion.

9. Refund Process (Where Applicable)

• Any eligible refunds will be processed within 14 business days.
• Refunds will be issued via the original payment method.
• Refund requests must be submitted in writing to info@grandmalhars.com with your booking ID.

10. Acceptance of Terms

By making the advance payment, you confirm that you have read, understood, and fully accept these terms and conditions.

11. Contact Us

For questions or refund requests, please contact:

Grand Malhars Pvt Ltd
Email: info@grandmalhars.com
Phone: +94 777 195 555
Address: No. 01, North Road, Puttalam

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